Refund, Cancellation and Delivery Policy

Last updated: November 11, 2026

We want you to be happy with Exofe. This policy explains how your plan is delivered, how to cancel, and when you can get your money back. It applies to paid plans (Student, Compliance, Plus and Pro) and to extra Study Group seats.

1. How plans work

• Paid plans are monthly and are paid in advance for one month, in Pakistani rupees, by debit or credit card through our payment partner. One payment buys one month; nothing renews or is charged again by itself.
• Your plan stays active until the end of the month you paid for.
• Cancelling: you can cancel at any time in Settings → Billing, or by writing to support@exofe.com. You keep your plan until the end of the period you have paid for, and we will not ask you to pay again.
• The Free plan costs nothing and has nothing to refund.

2. Delivery

• Exofe is an online service. Nothing is shipped, so there is no delivery charge and no waiting.
• Your plan is delivered to your Exofe account as soon as the payment partner confirms the payment, usually within a few seconds. You see an order confirmation with an order number, and the payment is listed in Settings → Billing.
• If the payment went through but your plan is not on within one hour, write to support@exofe.com with your order number and we will fix it or refund you in full.

3. Refund within 7 days of your first purchase

If you buy a paid plan for the first time and it is not right for you, ask us for a refund within 7 days of the payment. We will refund the full amount if you have used less than 25% of that month's usage allowance. If you have used more, we may refund part of it, or none, because the AI processing has already been paid for.

This applies once per person, to the first payment for each plan.

4. Other cases where we refund

• Double or wrong charges. If you were charged twice, or charged an amount that does not match the plan you chose, we will refund the difference in full.
• Service problems. If Exofe was down or a paid feature did not work for a significant part of the period you paid for, and we cannot fix it, we will refund the affected part, or give you extra time on your plan if you prefer.
• Study Group seats. An extra seat that has not been used can be refunded within 7 days of payment. When a group ends or a seat is removed part-way through a month, we do not refund the days already used, but the rest of the paid period stays available.
• Price changes. If we raise the price of your plan, the new price applies only to later payments, and you can cancel before it does.

5. What is not refunded

• Renewals and months you have used, apart from the cases above.
• Usage already consumed, including pictures, documents and code Exofe has already made for you.
• Accounts closed or suspended for breaking our Terms of Use.
• Fees charged by your bank or payment provider, and exchange-rate differences.

6. How to ask for a refund

Write to support@exofe.com from the email address on your account, with the date and amount of the payment (and the order number, EXO-…, if you have it). We will usually reply within 3 business days. Approved refunds are sent back to the way you paid and normally reach you within 7 to 10 business days, depending on your bank or payment provider.

If you have a problem with a payment, please contact us before disputing it with your bank, so we can fix it quickly.

7. Your legal rights

This policy does not limit any rights you have under the consumer laws that apply to you.

8. Contact

Exofe, Pakistan · support@exofe.com · Contact page